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Cherwell Implementation

In line with other service branchesÌýPlanning and Analytics will now be managing all customer requests with Cherwell service management software. Any email sent to panda@adelaide.edu.au will automatically log a service request in the Cherwell system where it will be triaged and assigned to the P&AÌýstaff member best skilled to service the request. A service request number will be issued to track the request until its closure.

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